The company considers the protection of its customers’ personal data a serious duty and treats it as a top priority. The company created this website with the purpose of serving its customers. This website is simple, user-friendly and has been designed to meet its customers’ informational and purchasing needs. The company takes every possible measure to receive the correct data from the users, and for this reason, at the end of the data filling process, it is requested from the user to recheck and then send said information to the company together with the express consent for use of the filled-in data. Therefore, each user should be sure that the information submitted is correct and up to date, while in case of changes the user is obliged to inform the company via its website.

This Privacy Statement and the Terms and Conditions of Use of this website describe the method of data collection from this website and the use of this data by the company. This Privacy Statement refers exclusively to the personal data of the users, which they provide either when making a purchase and/or browsing and/or using the website’s services, for which they themselves consent to their use by the company. All the data provided to the website by the users fall under the strict personal data protection policy under current applicable law. The data are collected and are subject to processing under strict security and diligence, only after the consumer’s express consent has been provided to the company during the website’s use or the ordering process.

The data subject, that is the user, has the right to withdraw his consent to the processing of his provided personal data at any time based on article 7 par. 3 of Regulation 2016/679 of the European Parliament and of the European Council. Withdrawing consent does not affect the lawfulness of processing that was based on consent prior to its withdrawal, while at the same time withdrawing consent is as easy as permitting it. Regarding the consent of a minor, the processing of personal data is lawful if the minor has reached the age of 16. If the minor is under the age of 16, such processing is lawful only if and to the extent that said consent is given or approved by the person exercising parental care of the child.

You can direct your inquiry regarding your personal data by mail at [email protected] or by post at the following address: Medisei S.A., 47 Pythagora Str., Palaio Faliro,17564, Athens, Greece.


The term "personal data" is related to personal information of a natural person, such as name, postal address, e-mail address, telephone number, payment information, etc., which identify the user.


The term processing is defined as any act or sequence of acts carried out with or without the use of automated means on personal data, such as collection, registration, organization, structure, storage, adaptation or alteration, retrieval, information retrieval, use, disclosure by transmission, dissemination or any other form of disposal, association or combination, restriction, deletion, or destruction.


The provision of your personal data to the company maybe optional or mandatory to achieve the purposes of your visit to the e-shop and the possible transactions you will make, while simultaneously the purpose of the privacy policy is served. The mandatory or optional nature of data provision is indicated by an asterisk (*) next to the mandatory personal data. If you refuse to provide the Company with the above information, which is marked as mandatory on our e-shop, it will be impossible to achieve the purpose of collecting the specific data, and it may become impossible for the company to fulfill the sales contract or provision of the other services available on the website. The provision of additional data to the company, beyond those marked as mandatory, is optional and does not have consequences regarding the above-mentioned purpose, on the contrary, its provision serves to optimize the quality of the services provided.


When visiting, browsing, using the website's services and/or making a purchase on it, your data mentioned herein and related to the following may be collected, stored, and used:

  • Creation of a user account
  • Newsletter subscription
  • Transactions and making purchases with us
  • Traffic data of our webpages or those you have visited before us
  • Information collected from the use of cookies in your browser
  • Inquiries submitted to us through forms or by email
  • Wish List creation or submitting a returns form
  • Technical information about your computer, such as its operating system, your internet connection, the browser you use, your IP address.


We use your data in order to provide you with our services, for advertising and information purposes, for the protection and security of this website during your transactions, the prevention of illegal actions, as well as for statistical analysis purposes. More specifically, we may use your data to: 

  • provide you with our website’s services 
  • be able to fulfill your order
  • ensure the security of your transactions with us 
  • keep you up to date with our news and manage your enquiries. 
  • support, develop and ensure the good functioning of the website 
  • improve our services and provide you with personalized content based on your preferences 
  • for purposes of statistical analysis of the website’s performance 

We will only contact you when necessary or if you have given us permission to do so. Your data is retained for the time period defined by law and in order to serve the purpose for which they were collected as described in these Terms and Conditions of Use, as well as to serve the company’s legal, accounting or statistical purposes.

By subscribing to our newsletter, you give us your consent to send you our news and updates on new products and offers. You can easily unsubscribe whenever you wish to by clicking the relevant link at the bottom of the newsletter. Alternatively, you can notify us by email at [email protected] If you are a registered user, you can log in your profile, and deselect the relevant option.

If you wish to delete your account and permanently erase your personal data, you can send your request to [email protected]

We inform you that the processing of your data is carried out either by our company and/or as an exception by third parties, who are contractually bound to maintain confidentiality and practice lawful collection, use and processing of said data. We will not sell your data to third parties. We inform you that under certain conditions, it is permitted or imposed by law or a court decision, the user’s collection, use and disclosure of personal data without their prior consent.


To better serve our customers and facilitate their future purchases, they can register as users at "Medisei" when they first make an order request to the company. The information that the user fills in in the special form remains in our company's system for the time period allowed by law, to serve the purpose for which they were collected and/or to exercise or defend the legal rights of the company.

Therefore, when sending an order request for the first time, it is suggested to the user to open an account with our company's e-shop and create a user profile that may include information such as the user's name, gender and date of birth, address, telephone number, email address and preferable payment method, accessible by using unique security codes for each user (username, password).

In this way, the user creates his own unique page, -a registered user page- in which the history of his purchases is recorded, and through which the latter can manage his/her personal information, see previous purchases, create a personal Wish List, etc.

When customers become registered users, they accept the installation of a session cookie to their system exclusively and only for their identification and their transactions, for the creation of their history as customers, which appears on their personal page and is visible only to them. The above session cookies have the purpose of serving the better management of the users' profile and their transactions, so that they are not obliged to repeat their details every time they visit our e-shop. Session cookies are deleted as soon as the user logs out of their account.

The provision of personal data by the customers means that they automatically consent to the use of said data by the employees of the online store for the reasons stated above. The online store requires its employees and IT technicians of its website to provide its users-customers with the level of security mentioned in this Privacy Statement. The e-shop cannot under any circumstances share and transfer to third parties the personal information of the users without their prior consent unless this is required by law. 

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